Privacy Policy

We take the protection of your personal data seriously and process it exclusively on the basis of the General Data Protection Regulation (GDPR) and Spanish data protection law (LOPDGDD).

1. Data Controller

Balearian Hospitality Services S.L. (brand „The Balearian – Villas & Concierge")
Carrer d'Alber 64, 07008 Palma de Mallorca, Spain
CIF/NIF: B26863035 · Email: info@thebalearian.com

2. The Data We Process

Name, address, email address, telephone number, booking details, identification and registration data (where legally required), payment information, as well as technical data such as your IP address and device and browser information.

3. Purposes & Legal Bases

We process your data to handle enquiries, to fulfil bookings and contracts (Art. 6(1)(b) GDPR), to meet legal obligations such as the registration of guests with the Spanish authorities (Art. 6(1)(c) GDPR), as well as on the basis of legitimate interests and your consent (Art. 6(1)(a) and (f) GDPR).

4. Recipients of the Data

Where necessary to fulfil your arrangements, we share data with the respective property owners, appointed service providers (for example cleaning, concierge and payment providers) and the relevant authorities.

5. Retention Period

We retain personal data only for as long as it is required for the purposes stated above or as prescribed by statutory retention periods.

6. Your Rights

You have the right to access, rectification, erasure, restriction of processing, data portability and objection. Any consent you have given may be withdrawn at any time with effect for the future. To exercise these rights, please contact us at info@thebalearian.com.

7. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority, in Spain the Agencia Española de Protección de Datos (AEPD), www.aepd.es.

8. Data Security

This website uses SSL encryption to protect your data against unauthorised access during transmission.

9. Cookies & Analytics

We use technically necessary cookies and, subject to your consent, cookies for audience measurement. You may adjust your cookie preferences at any time via the „Cookie Settings" link in the footer.